Warranty & Damages | X-Chair Official Site

X-Chair Warranty & Damages Policy

Different X-Chair products have different warranties, so please review and identify which warranty applies. 

Damaged or missing items must be reported within the first 30 days of receiving them. Damage or missing item claims made outside of this window will be declined.

Customers must complete the Warranty Claim Form, along with pictures of damages, in order to begin the Warranty process.

X-Chair Office Chairs Limited Warranty

X-Chair office chairs that are purchased through our website or an official dealer/retailer are covered under our limited warranty. All parts and materials are warranted for 5 years. During this time, X-Chair provides replacement parts for any damage that is due to defects in material or workmanship. All non-moving metal components (chair frame) of the chair are warranted for 15 years.  

A defect in material or workmanship does not include damage to a product, or failure of a product to operate or perform properly or to maintain the appearance, caused by: misuse or abuse of the product, improper assembly or assembly that was not as recommended by the written assembly instructions, normal wear and tear, a natural disaster or an Act of God, transportation, an unauthorized modification made without the express written consent of X-Chair improper storage, the natural aging of materials such as wood, leather, and fabric which results in colors shifting during use, crocking or reverse crocking of dyes from clothing on our seating materials. Products damaged in these ways will not be considered defective and will therefore not be repaired, replaced, or refunded. 

We shall not have tort liability with respect to a product, and we shall not be liable for any consequential, economic, indirect, special, punitive, or incidental damages arising from a product defect. 

Standing Desk, Studio Desk, Monitor Arms, Power Hub, File Cabinet, File Cabinet with Cushion, Cable Manager, and Cable Hammock Limited 10 Year Warranty (does not apply for X-Table and X-FlexTop)

All parts and materials are warranted for 10 years to the original owner. During this time, X-Chair will provide replacement parts for any damage that is due to defects in material or workmanship. This warranty does not apply to products purchased from an unauthorized dealer or seller. 

A defect in material or workmanship does not include damage to a product, or failure of a product to operate or perform properly or to maintain the appearance, caused by: misuse or abuse of the product, improper assembly or assembly that was not as recommended by the written assembly instructions, normal wear and tear, a natural disaster or an Act of God, transportation, an unauthorized modification made without the express written consent of X-Chair improper storage, the natural variations (color, grain, knots, etc.) of materials such as wood and bamboo, the natural aging of materials such as wood, bamboo, leather, and fabric which results in colors shifting during use, crocking or reverse crocking of dyes from clothing on our seating materials. Products damaged in these ways will not be considered defective and will therefore not be repaired, replaced, or refunded. 

ELEMAX™  or  X-HMT®  Standalone Unit Limited 3 Year Warranty 

All parts and materials are warranted for 3 years. During this time, X-Chair will provide replacement parts for any damage that is due to defects in material or workmanship.  

X-Chair shall not have tort liability with respect to a product, and shall not be liable for any consequential, economic, indirect, special, punitive, or incidental damages arising from a product defect. 

X77 Massage Chair Limited 3 Year Warranty

All parts and materials are warranted for 3 years. During this time, X-Chair will provide replacement parts for any damage that is due to defect in material or workmanship. Our limited warranty includes on-site service, parts, and labor in most locations in the United States. Some restrictions apply. 

X-Table Limited 1 Year Warranty 

The X-Table Mobile Height-Adjustment Desk is warranted to the original owner against manufacturing defects in materials and workmanship for one year. This warranty does not apply to X-Table products purchased from an unauthorized dealer or seller. 

Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. 

X-Chair is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 

X-FlexTop Limited 1 Year Warranty 

The X-FlexTop standing desk converter is warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for plastic parts, which instead are covered by a one-year warranty. This warranty does not apply to X-FlexTop products purchased from an unauthorized dealer or seller. 